Whilst phone systems are great for their advanced telephony features, the more progressive company will integrate their phone system into their CRM to create a comprehensive customer-centric centralised database. All our phone systems integrate with CRMs, from Microsoft to Sage to SAP and Maximiser to Salesforce.
For small businesses, this is a great force multiplier that both takes advantage of the efficiencies inherent in this system and allows great customer service to a standard that large companies can rarely match. All this functionality is inherent in every one of our PBX phone systems, so if your company already uses a customer database, you should purchase a telephone system that will allow allow you to hook your system into your CRM with the simplicity and seamlessness that the Avaya IP500 does.
